FAQ

1. What are your working hours?

Our working hours are Monday to Friday, from 9:00 AM to 5:00 PM AEST. We are closed on weekends and public holidays.

2. Do you ship to locations outside of Australia?

Currently, Coco De Venci ships exclusively within Australia. We are looking to enable international delivery in the future.

3. How soon will my order be shipped?

Orders are processed and shipped within 3 business days after payment is received. You will receive a notification once your order is on its way.

4. Do you offer express shipping?

We currently do not offer express shipping options. All orders are shipped using standard delivery methods. Shipping times may vary based on your location.

 5. Are Coco De Venci chocolates suitable for special occasions?

Absolutely! Our chocolates are perfect for any occasion. Whether you're celebrating a birthday, anniversary, just want to treat yourself or a loved one, or say thank you to someone who has gone above and beyond for you or your company, Coco De Venci chocolates are sure to make the moment extra special. With their luxurious flavours and beautiful presentation, they make for a memorable gift.

6. Can I customize my chocolate selection?

Yes customisation of flavours and colours is possible, however, this will incur a charge for R&D please send us a message via contact us if you require customisation

In the meanwhile we already have a carefully curated range of top-selling chocolates that are sure to satisfy a variety of tastes. Each chocolate is a masterpiece in itself, so you can't go wrong with any of our selections.